Refund policy
Refund policy
Return & Exchange Policy – The Duo
Applicable on all products
If you wish to return or exchange a product, you must initiate the return, please contact on WhatsApp at +91 9140968229or email hello@theduoclothing.com within 3 days of receiving your order.
To be eligible for a return, the item must be:
Once we receive the returned product, it will undergo a quality inspection. “The” Duo reserves the right to reject any return or exchange request if the item fails to meet our quality standards.
Returns are eligible for exchange.
Our return policy is valid for 3 days from the date of delivery. Unfortunately, we are unable to offer exchanges or store credit beyond this period.
Faulty or Damaged Items
In the rare case that you receive a defective or incorrect item, please contact our support team via WhatsApp at +91 9140968229 within 24 hours of delivery.
Refund will be processed to the customer's bank account in 5-7 days after receiving the order back to business place.
We will not be able to process claims for faulty items raised after this 24-hour window.
Order Cancellation Policy
To cancel your order, please contact us through the ‘Contact Us’ page or WhatsApp at +91 9140968229.
Cancellations are only possible if the order has not yet been shipped.
Once shipped, the order cannot be cancelled. In case of a valid cancellation you can also choose a replacement product of equal value.
